WARRANTY

1. Only complete computer systems will carry a one (1) year warranty, providing equipment is placed on an
   appropriate UPS.
2. All computer equipment will carry a minimum three (3) month warranty.
3. Only hardware will be warrantied. Software will not be warrantied.
4. Fultec Systems will not be responsible for consequential damages, including loss or recovery of data on all
   hard drives.
5. Warranty will be void if anyone (other than an authorized Fultec representative) opens the computer equipment.
6. Goods or parts which are damaged due to accident, abuse, neglect, misuse (including faulty installation,
   repair or maintenance by anyone other than a Fultec or authorized Fultec Representative) unauthorized
   modification and alteration (such as having serial numbers removed or defaced), extreme environment
   (including extreme temperature or humidity), extreme physical or electrical stress or interference,
   fluctuation or surges of electrical power, lightning, static electricity, fire, and other external causes or acts
   of God are not covered by warranty and cannot be returned.
7. Proof of purchase must be presented in order to obtain warranty.
8. Components (such as hard drives, motherboards, memory etc.) will carry six (6) months warranty provided
   they are installed by a Fultec Systems Technician or by a Certified Technician. Note: Processors do not
   carry warranty.
9. Use of non OEM consumables or generic ink and toner cartridges voids the manufacturer’s warranty on
   printer equipment, once it is determined that damage is caused by a generic or third party product.
10. Depot warranty will be provided and not on-site warranty.

Return of Items

1. A Re-stocking fee of 20% will be charged for returned items, unless defective. Items must be returned
   within five (5) business days.
2. Items returned should be returned in original packaging, along with original software and manuals. Boxes
   should have no markings.
3. Return Items must be accompanied by proof of purchase – copy of invoice and payment receipt.
4. Consumable items cannot be returned unless in sealed packages. (e.g. inks, toners)
5. Software is non-refundable and cannot be returned.
6. Special Order Items cannot be returned.

Refund Method

1. Refund will be in the same form as original purchase. Exceptions: Cash, debit/credit card purchases over
   $100 will be refunded in the form of a check within three (3) business days of return.
   

Returned Cheques

1. Returned checks are a very serious matter and will incur a $100.00 service charge. Once your check is
   returned all future payments must be made via cash or cashier’s check.
2. We reserve the right to reject personal and or unknown company checks.

Payment

1. Merchandise remains the property of Fultec Systems Ltd. until invoice is paid in full.
2. Past due invoices are subject to a service charge of 2% interest per month on the principal.
3. In the event that a customer’s account becomes DELINQUENT, the account shall be forwarded to our
   collection agency. Customer agrees that in the even Fultec Systems institutes any such legal action, that
   customer shall incur all expenses for carrying out such action, including the unpaid principal, and interest
   charges.
   

Thank you for your Business From the Management & Staff of Fultec Systems Ltd!